Customer Service - CDI - Paris

We’re looking for a Logistics Coordinator to join our team and support our growing operations! 🚀

You’ll be part of the Operation team, led by Alexandre Pegat, Head of Operations. Within the Logistics team, you’ll collaborate with:

• Customer Relations: Ensure an outstanding customer experience at every stage, from first contact to the delivery.

• Camille, your manager, overseeing logistics and customer relations

• Paula & Tou-Zeu, your fellow Logistics Coordinators

Together, you’ll tackle logistics and customer challenges head-on! 💪 You’ll also work closely with the Sales & Ops teams to ensure smooth order processing and seamless logistics.

🎯 Objective: Manage client relationships and logistics, ensuring smooth order processing and fulfillment.

📦 Your Key Responsibilities

• Order Management: Process e-commerce and B2B orders, create customer files, and manage purchase orders.

• Delivery Coordination: Schedule and track deliveries, liaise with service providers, and oversee inventory.

• Customer Relations: Ensure customer satisfaction, handle incident follow-ups, and manage SAV tickets.

• Billing & Dispute Management: Send invoices, follow up on payments, and resolve any disputes.

• ERP & Data Management: Maintain accurate records in NetSuite (ERP), create new accounts, and handle quotes.

✨ Want to be part of our adventure and have a direct impact on our growth? Apply now! 🚀

🎁 What We Offer

• 💶 Competitive Salary & BSPCE

• 🚲 Mobility package

• 🎟 Swile meal card: €9/day

• 💚 Health coverage through Alan

• ⛰️ Remote work: 2 days/week (if based in Paris)

• 🥳 Regular team events &Biannual company retreats