Since 2014, Wiremind has positioned itself as a tech company transforming the world of transport and events with a 360° approach combining UX, software, and AI.
Our expertise lies primarily in optimizing and distributing our clients' capacity. We work on various projects such as ticket forecasting and pricing, 3D optimization of air freight or scraping competitor prices. Our applications are the preferred tool of companies such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.
Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed of engineers and experts and currently supports the growth of our business model based on "software-as-a-service" solutions.
Your Missions 🚀
You will lead the entire post-sales customer journey for CAYZN, our advanced Revenue Management Solution designed for the transportation industry. CAYZN helps our clients optimize their capacity through dynamic pricing.
The platform combines a user-friendly interface with data visualization and powerful automation workflows powered by a flexible business rules engine. Leveraging machine learning models, CAYZN recommends and automatically applies the best prices to maximize load factor across buses, airlines, and railways.
Your role is to drive adoption, satisfaction, and long-term value, overseeing all operational teams and processes: onboarding, implementation, hypercare, support, and ongoing run.
What you will be doing:
- Lead and grow three key teams:
- Product Experts (Customer Success)
- Customer Care (Support)
- Professional Services (Implementation Projects)
- Design and scale efficient delivery processes: onboarding, integration projects, ongoing support
- Own customer satisfaction across the post-sales lifecycle
- Define KPIs and implement continuous improvement practices
- Be the voice of the customer internally, working closely with the Product team to feed insights and feature needs
- Structure the team and hire 2–3 additional members as needed
📐 Scope & Structure
- Manage a team of ~8 people from day one
- No middle management at first, you will be hands-on and autonomous in structuring the team
- No commercial ownership (handled by Sales), but a strong commercial mindset is key as you report to the CRO
- Work closely with Product, Engineering, and Sales to deliver a seamless and impactful customer experience
Your profile 🔍
- Strong experience (+10 years) leading post-sales operations in a B2B SaaS environment
- Skilled at managing complex customer relationships and technical rollouts
- Track record of building and scaling teams and processes
- Comfortable with demanding, international clients and long-term engagements
- Natural leadership, sharp execution, and a service-oriented mindset
- Fluency in both French and English is mandatory
The Benefits 🤌
By joining us, you will integrate:
- A self-financed startup with a strong technical identity! 🧬
- Beautiful 700 m² offices in the heart of Paris (Bd Poissonnière) ✨
- Attractive remuneration indexed on performance 💪
- A caring and stimulating team that encourages skills development through initiative and autonomy
- A learning environment with opportunities for evolution 🧑💻
You will also benefit from:
- A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad 💻
- A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)
- An annual budget for your IT equipment
- A partnership with the People & Baby network of inter-company nurseries to help with childcare for children aged 0 to 3 🐣
