The Chief Operating Officer of Metroscope is responsible for the design
and execution of engineering services, as well as for the deployment and
adoption of the Metroscope software by operational teams. The COO oversees
Metroscope's R&D activities and represents operational functions within the
companyʼs governance bodies.
Reporting directly to the CEO, the COO is accountable for project profitability,
deployment quality, value generation assessment, user satisfaction, and the
engagement of the technical community around Metroscope.
They actively contribute to Metroscopeʼs international influence and commercial
development
Key responsibilities
People & organisational management – Hire, onboard and develop a high-performing cross-functional operations team; set clear OKRs, run regular performance reviews and foster a culture of ownership, inclusion and continuous improvement
Design & execution of services – Shape service packages, methodologies and SLAs; track profit margins, delivery quality and value-generation for every project.
R&D & product influence – Translate field feedback into a data-driven roadmap; allocate R&D resources and nurture partnerships with leading labs (e.g. Mines Paris).
Technical community leadership – Lead the 30-plus-person MTS team (Project Leads, Customer Success & Modelling Engineers); scale processes, coaching and knowledge-management.
Customer advocacy & business support – Support sales efforts, craft value propositions and maintain trusted relations with strategic clients through frequent site visits.
International representation – Represent Metroscope in industry bodies such as IAEA, WANO, EPRI and CCGT user groups, reinforcing our global footprint.
Success metrics (sample KPIs) – Churn, Diagnostic Quality, Value Generation, NPS, Project Margin, Upsell Rate, Employee NPS.
