Helpdesk Technician (F/M)

About

L’olivier Assurance, filiale du groupe britannique Admiral, bouscule le marché des assurances en proposant une offre 100% digitale, des prix compétitifs, une expérience client aux petits oignons, tout ça en tirant profit des innovations technologiques actuelles. Avec les épaules d’un grand groupe et l’agilité d’une start up, L’olivier a tout pour se surpasser et innover un peu plus chaque jour. Tentant non ?

Nos engagements :
Conscient de notre rôle d’entreprise citoyenne, nous développons une politique de Diversité & Inclusion forte : nous pouvons notamment citer la création d’un comité diversité et inclusion ainsi que la signature en Mars 2022 d'une charte d'engagement LGBT+.
96% de nos collaborateurs estiment d'ailleurs que tous les salariés sont traités équitablement quels que soient leurs genres, leurs origines ethniques, leurs orientations sexuelles.

Le bien être de nos collaborateurs :
Chez L’olivier le bien être des collaborateurs est au cœur de nos préoccupations. C’est pourquoi chaque année depuis 2015, nous faisons partie des entreprises certifiées Great Place to Work, et Best Workplaces for Women.
De plus, grâce à l'implantation mondiale du groupe les opportunités de missions à l’étranger ainsi que d’évolution au sein de l’entreprise sont fréquentes, quel que soit le domaine d’activité.

Nos valeurs :
Chez L'olivier on s'enrichit de nos différences. On pratique le vivre ensemble non par devoir mais par conviction. On aime rire et se consoler, partager et s'écouter. Et célébrer aussi. On trouve toujours une occasion. Des Oliviers heureux, c'est notre motto.
L'épanouissement , l'accompagnement et le challenge c'est Grandir Ensemble. Parce qu'évoluer dans un environnement convivial, avoir les bon outils et l'envie de se surpasser, pour nous c'est la base.

Et pour finir, L’olivier Assurance c’est aussi :

  • Environ 500 collaborateurs répartis sur nos 2 sites: Paris (20e) et Lille.
  • 2 types de produits: auto et habitation

Job Description

Under the responsibility of the local support supervisor, you ensure the current management of operations in compliance with the procedures, schedules and quality defined by the IT manager.

Your missions ?

  • You monitor the operation of physical IT equipment. You work in a department where English is the working language.

  • You are responsible for the proper functioning and availability of the networks, servers and workstations for which you are responsible.

  • You ensure the prevention and resolution of malfunctions and contribute to the proper functioning of the information system

As part of deployment projects, you ensure the installation and guarantee the operation of IT equipment and software.

At the request of users, you provide maintenance (remote or on site) of equipment and software and handle incidents.

  • Installation and maintenance of workstations Installation and maintenance of servers and network Application support

  • Monitoring of system operations, production tools and applications

  • Management of IT equipment Analyze, process and manage incidents

  • Assistance and information to users.

Preferred Experience

Experience & Key Skills

  • Professional Expertise: You have at least 1 year of experience in a similar position.

  • Technical Proficiency: You possess strong knowledge of computer networks, Windows systems, and VOIP solutions.

  • Languages: You are fluent in English and French, enabling you to interact daily with an international support service. Proficiency in Spanish would be a significant plus.

Hard Skills / Technical Environment

You will operate within the following technical environment and are expected to master its tools:

  • User management : Managing basic actions in Active Directory (resetting/unlocking user passwords, etc.).

  • OS & Hardware: Full support for Windows 10/11 and macOS for PCs, laptops, printers, and VOIP equipment.

  • Cloud & Collaboration: Administration of the Microsoft 365 ecosystem (Azure AD/Entra ID, Teams, OneDrive).

  • Network: Operational management of local networks (TCP/IP, DHCP, DNS, Wi-Fi) and physical interventions (RJ45 patching).

  • Management & Security: Incident tracking via Ticketing tools (Jira or ServiceNow).

    • Fleet monitoring with NinjaOne and remote assistance via Splashtop.
    • Endpoint security through MDM and BitLocker encryption.

Your Strengths

Beyond your technical skills, you are recognized for your thoroughness and your ability to solve complex problems independently. Your strong interpersonal skills allow you to provide pedagogical support to users, regardless of their technical level.

If in addition to all that, you are:

  • Serious and good communicator

  • Proactive

  • Self-starter and dynamic

...So you are made for this job!

Do you recognize yourself? So let’s go!

Recruitment Process

Please submit your CV in English

Our recruitment process includes an initial screening call, followed by two individual interviews where you will meet your future manager, a member of the HR team, and the Department Head.

Finally, we systematically perform reference checks with your former employers. You will therefore be asked to provide contact details during the process.

A quick note on our dress code:

We work in a simple and friendly atmosphere—ties and business suits are not necessary! ;)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: BTEC Higher National Diploma
  • Possible partial remote
  • Salary: between 32000€ and 36000€ / year