Member Support Officer ITALIAN - Temporary Contract at HomeExchange:

About

Welcome to the #1 home exchange community in the world

At HomeExchange, we envision a new mode of travel: through home exchanges.

Our company runs today the world’s largest home exchange community, with 200k members in 145 countries. Thanks to an innovative system, the platform offers a flexible and secure service, so that the members live an authentic experience based on trust and hospitality. Our way of life is shared by the worldwide HomeExchange community. It is in keeping this vision that we take on new initiatives every day to design unforgettable experiences for our members.

We find that respect, freedom, and kindness go hand-in-hand with ambition, innovation, and confidence. If you see yourself also manifesting these notions, searching for authentic experiences and exhibiting a concern about the preservation of our planet we invite you to join us. Let's build the future of travel together!

Job Description

Main responsibilities:

Respond to emails from HomeExchange members.
Assist members in finding their ideal exchange, ensuring they have the best possible vacation experience.
Support them in case of difficulties, such as cancellations or damages during an exchange, in coordination with HomeExchange's support teams.

Preferred Experience

We are looking for a bilingual Italian speaker.
Proficiency in English is essential.
A good knowledge of at least one of the following languages is a plus: French, Spanish, German, Portuguese, or Dutch.
Excellent written and verbal communication skills.
Interest in leisure, travel, and hospitality industries.
Ability to prioritize and multitask effectively.
Autonomy in a fast-paced startup environment.
Proactive mindset and problem-solving attitude.
Team spirit and a positive attitude.
Experience in customer relations.

HomeExchange and its team are committed to opposing all forms of discrimination. We actively promote diversity and inclusion by fostering a respectful and welcoming work environment where everyone can find their place, express their talents, and build their career. Every application will be carefully reviewed—don't hesitate, apply now!

HomeExchange Benefits

Meal vouchers
Subscription to our platform
Alan health insurance (75% coverage)
Afterworks, breakfasts, and other team bonding moments
Comfortable offices in central Paris
A close-knit and friendly team!

Additional Information

Contract Type: Temporary (Between 7 and 8 months)
Start Date: 02 June 2025
Location: Paris
Occasional remote authorized