Customer Care - Internship at HomeExchange: job opportunity in Paris

About

Welcome to the #1 home exchange community in the world

At HomeExchange, we envision a new mode of travel: through home exchanges.

Our company runs today the world’s largest home exchange community, with 200k members in 145 countries. Thanks to an innovative system, the platform offers a flexible and secure service, so that the members live an authentic experience based on trust and hospitality. Our way of life is shared by the worldwide HomeExchange community. It is in keeping this vision that we take on new initiatives every day to design unforgettable experiences for our members.

We find that respect, freedom, and kindness go hand-in-hand with ambition, innovation, and confidence. If you see yourself also manifesting these notions, searching for authentic experiences and exhibiting a concern about the preservation of our planet we invite you to join us. Let's build the future of travel together!

Job Description

Main Responsibilities:

Respond to incoming emails from HomeExchange members.
Assist members in finding their ideal exchange, ensuring they have the best vacation experience possible.
Support members in case of difficulties, such as cancellations or damages during an exchange, in coordination with HomeExchange support teams.
Contribute to improving member services by participating in projects that drive innovation at HomeExchange.

Preferred Experience

Fluency in English is essential, along with a good knowledge of at least one of the following languages: Spanish, Italian, German, Portuguese, or Dutch.
Excellent written and verbal communication skills.
Interest in leisure, travel, and hospitality industries.
Ability to prioritize and multitask.
Autonomy in a fast-paced startup environment.
Proactive mindset and problem-solving attitude.
Team spirit and a positive attitude.
Previous experience in customer service is a plus.

HomeExchange and its team oppose any form of discrimination; we are committed to promoting diversity and inclusion, by cultivating a respectful and welcoming work environment, where everyone can find their place, express their talents and build their professional career. Each application will be studied carefully; Don't hesitate, apply!

HomeExchange Benefits

Meal vouchers
Subscription to our platform
5 days of leave for a 6-month internship
1 remote work day per week
Afterworks, breakfasts, and other team bonding events
Comfortable office space in central Paris
A friendly and close-knit team!

Additional Information

Contract Type: Internship (Between 6 and 6 months)
Start Date: 05 May 2025
Location: Paris
Education Level: Bachelor's Degree
Experience: > 6 months
Occasional remote authorized
Salary: 1000€ / month