Bilingual Customer Service Representative (English + German, French,

About

Welcome to the #1 home exchange community in the world

At HomeExchange, we envision a new mode of travel: through home exchanges.
Our company runs today the world’s largest home exchange community, with more than 200 000 members in 145 countries.

Thanks to an innovative system, the platform offers a flexible and secure service, so that the members live an authentic experience based on trust and hospitality.

Our way of life is shared by the worldwide HomeExchange community. It is in keeping this vision that we take on new initiatives every day to design unforgettable experiences for our members.

We find that respect, freedom, and kindness go hand-in-hand with ambition, innovation, and confidence.

If you see yourself also manifesting these notions, searching for authentic experiences and exhibiting a concern about the preservation of our planet we invite you to join us.

Let's build the future of travel together!

Job Description

We’re on the lookout for a passionate, customer-oriented team member to join our dynamic Support Team.

While this role is remote, being based in Zagreb is essential for occasional meetings and team gatherings.

As part of our Support Team, you’ll:

Make a real impact on customer experience and contribute to improving our product.
Identify and address our members’ needs, helping them get the most out of our platform.
Respond to emails from members worldwide, solving issues like cancellations, refunds, and more.
Assist members in finding their perfect exchange, ensuring they have the best holiday experience possible.
Get creative by developing and participating in exciting projects that drive innovation at HomeExchange.

Preferred Experience

What we’re looking for:

Fluency in English is required, along with proficiency in at least one of the following languages: German, French, or Italian.
A love for teamwork and thriving in an international environment.

Someone who enjoys helping others and ensuring customer satisfaction.
Strong listening and communication skills.
Adaptability and comfort in fast-paced environments.
Accuracy, organization, and reliability.
Initiative and the ability to work independently.
A passion for learning and sharing knowledge.
Prior experience in customer service.
Familiarity with support/CRM tools (e.g., Zendesk) is a plus, but not required.

What we offer:

A full-time, work-from-home position.
A rotation shift schedule, always shared in advance.
Flexible working hours:
Morning shift: 8am – 4pm
Afternoon shift: 4pm – 12am
Five days per week (including some weekends and holidays).
Base Salary: €1483.17 gross per month, with additional compensation for night shifts, weekends, and public holidays

Additional Information

Contract Type: Full-Time
Start Date: 02 December 2024
Location: Zagreb
Possible partial remote