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Customer Success Manager | Berlin

About

About Displayce Shaping the Future of Digital Out-of-Home Advertising

At Displayce, we’re transforming how brands and agencies deliver meaningful, real-world connections with their audiences. How? By providing a high-performance platform that makes digital out-of-home (DOOH) campaigns more precise, impactful, and accessible. With over 1 million screens across the globe connected in real time, we help brands amplify their message where it matters most. Our success is built on collaboration, expertise, and a passion for innovation. We believe in nurturing a work environment where diverse perspectives drive creativity and where every team member feels empowered to contribute to our shared vision. If you’re curious, driven, and ready to be part of an agile, fast-growing team that’s making a global impact, let’s talk!

Job Description

We are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce’s mission to deliver exceptional DOOH advertising experiences and solutions

Where and how you can work?

The position is based in our Berlin office (Europacity) in a state-of-the-art workspace. We also support a hybrid work model, allowing for up to two remote workdays per week.

What will be your impact?

As a Customer Success Manager, your key responsibilities will include:

  • Guide new clients through the onboarding process to ensure a smooth and efficient start with our platform.

  • Build strong, lasting relationships with clients, understand their business goals, and provide tailored recommendations.

  • Provide clients with training on our platform and support them in optimizing their campaigns.

  • Collect client feedback and collaborate with internal teams (Product, Ad Operations, and Sales) to continuously improve our solutions.

  • Identify upselling opportunities and work towards achieving high client retention rates.

Preferred Experience

You will be a good fit if:

  • You will excel in this role if you have familiarity with programmatic advertising, digital media, or SaaS platforms is highly valued.

  • You have Strong interpersonal and communication skills, proactive problem solver, and a customer-centric mindset.

  • You are a fluent German speaker with fluent English; additional languages will be a plus.

  • You are already 1-2 years of experience in a Customer Success, Account Management, or related role, ideally in the ad tech, SaaS, or digital advertising sectors.

  • You are able to work independently and are rigorous and organised.

  • Ability to work in Berlin (Europacity).

What’s in it for you?

At Displayce, we focus on employee well-being and growth by providing a supportive, inclusive work environment and a comprehensive benefits package. We promote equity and flexibility, enabling team members to balance work and life effectively.

We support all parents and careers, ensuring you have the time and resources needed to balance work and family life.

Here are some of the key benefits you’ll enjoy in this role:

  • Generous Leave Policy: 30 days of paid vacation

  • Mobility: Company Bike / Bicycle leasing options

  • 24/7 employee support & assistance via the Fürstenberg Institute

  • Access to a wide range of employee discounts

  • A time savings account, including options for sabbatical leave

Recruitment Process

What’s about the hiring process?

We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you! All interviews are conducted both virtually and at our offices.

Our streamlined hiring process includes three steps over approximately two weeks:

  1. Pre-qualification Interview (20 minutes): An initial discussion to assess your background and fit for the role.

  2. In-depth Interview (2 hours): Use case exercise + LIVE Pitch and a Discussion with future colleagues

  3. Final Meeting (30 minutes): A concluding discussion with Laure our Founder

Additional Information

  • Contract Type: Full-Time
  • Location: Berlin
  • Possible partial remote
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