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Chargé du succès clients transporteurs

  • Nantes
  • CDI
  • Date de début : 04 mars 2025
  • Postuler

À propos

🚀 Who are we?

Dashdoc is a SaaS Transport Management System (TMS) for both carriers (companies that operate trucks) and shippers (industrial companies that ship goods).

We help companies digitalize their transport activities and share transport management on a unique platform. Think Google Drive for transports!

🔭 Our vision

The road freight transportation industry is experiencing a major shake-up with automation and driverless trucks, connectivity, and low-carbon technologies. And for too long carriers, shippers and truckers have been pushed to use complex, expensive, and poorly designed software tools that are not adapted to their needs.

That is why we started Dashdoc.

We want to change the industry by bringing technology at the service of transport professionals. We believe that transport has always been about people, and we want to accompany their digital transformation with tools that are not not only useful, but delightful to use.

⚖️ Our values : CAPS

  • 🤝 Care : we are committed to the wellbeing of our clients, our team, and our environment
  • 🚀 Ambition : we aim to achieve the maximum positive impact
  • 🔥 Passion : we love what we do, and we are eager to improve
  • ⏱️ Speed : we move fast and we waste no time

Descriptif du poste

🚀 Missions

From our office in Nantes, you will be part of the Customer Success team and you will work with all teams.

Your role is to manage the relationship with the customers of your portfolio to guarantee that they have the best daily experience with our tool, that they renew their contract and give us referral :

  • you have a perfect relationship with your clients (daily users and top management) and you understand their needs

  • you dig and qualify the clients' needs. You answer to their complex questions about the use of Dashdoc, to make sure they reach their targets and they have value with our tool

  • you follow closely unsatisfied, inactive and decreasing customers

  • you contribute to product improvement through client feedback.

  • you contribute to a up-to-date help center and documentation

🌟 What you will love

  • A wide variety of topics and all-level contacts

  • High impact for Dashdoc and our clients' business

  • Autonomy and personal growth. Join a close-knit team within a rapidly growing company.

Profil recherché

  • Aligned with the company values : Care, Ambition, Passion, Speed

  • Transport knowledge : you have a first experience as dispatcher or driver in a transport company or logistics company

  • Customer oriented : sense of service, empathy, patience.

  • Product and tech-oriented : attraction for complex saas products, ability to give trainings, proactivity, ability to propose solutions.

  • Excellent communication skills : excellent written and spoken skills, ability to write without spelling mistakes and to talk to different kind of stakeholders.

  • Organisation and reactivity : ability to manage multiple topics and prioritize between different tasks. Rigor in the follow-up of problem resolution

  • Language : you are fluent in French and can work in English (written and spoken).

  • On-site : availability for monthly travels on clients’ sites. Driving licence is mandatory

  • Bonus : you are fluent in Spanish

Process de recrutement

  • Quick intro call (20 min) to get to know you and your career goals.

  • Deep dive and Study case (1,5 hr): Chat about your experience and show your problem-solving skills

  • Meeting the run team (1hr) : Meet the team and discuss further about your experiences

  • Reference calling : Discussion with managers from your previous experiences.

  • Final chat with our CEO: Let’s make sure with Benoit (our CEO) it’s the perfect fit!

The whole process should not take longer than 2-3 weeks.

At least one of these steps will take place at the office!

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 04 mars 2025
  • Lieu : Nantes
  • Niveau d'études : Bac +3
  • Expérience : > 2 ans
  • Télétravail partiel possible
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