Descriptif du poste
What you’ll be doing:
Customer Happiness First: You’ll ensure every one of our members enjoys a seamless and exceptional experience in their home – because happy homes = happy people.
Incident Commander: Working hand in hand with our Community Specialist, you’ll jump on daily incidents reported by members. Your mission? Organize, prioritize, and resolve faster than a speeding bullet.
Data Whisperer: Analyze key real estate metrics like incidents, CSAT, and energy usage to spot trends and opportunities.
Cost Ninja: Track operational costs like a hawk and bring bold, creative solutions to keep them under control without compromising quality.
Reporting Guru: Present energy and financial reports that are clear, actionable, and actually used.
Asset Guardian: Manage maintenance and cleaning schedules to protect the value of our homes and ensure everything is sparkling and functional.
From Project to Reality: Be the bridge between the construction team and the operations team to ensure a smooth handover once renovation is done and the house is ready to welcome its first members.