Customer Experience Specialist at Cohabs: job opportunity in Marseille

Job Description

First impressions matter: Be the friendly face and voice that welcomes new members, guiding them like a pro.
Event maestro: Organize and participate in events that bring the community together and make our brand shine.
Room whisperer: Manage room occupancy, ensuring high occupancy and happy members.
Customer experience guru: Keep NPS and CSAT scores sky-high by delivering experiences members can’t stop raving about.
Partnerships pro: Build relationships with local service providers to add value to our community.
Feedback wizard: Analyze member feedback and relay actionable insights to internal teams.
Incident commander: Tackle day-to-day incidents like a superhero, ensuring tasks are completed efficiently.
Property detective: Tour properties regularly to ensure quality, compliance, and safety.

Experience counts: 3 to 5 years in operations management and experience in customer experience is a plus.
Analytical whiz: Excel is your playground and problem-solving is your superpower.
Communication ninja: Written and oral skills that engage and inspire.
People magnet: You make people feel at home, online and offline.
Language aficionado: Fluent in French & English.
Self-starter: You create your own roadmap to success.
Continuous improver: Always looking to do things better, faster, with flair.

1st call with Théophile

Interview with Camille

Last round with Tom & Laure