Customer Experience Specialist at Cohabs Group SA: job opportunity in

Job Description

What you’ll be doing:

🤝 Community
- Build strong relationships with members and act as their go-to support across all houses
- Proactively solve problems and contribute to a welcoming, inclusive atmosphere
- Plan, budget, and organise regular community events and initiatives
- Own CSAT & NPS tracking, reporting, and strategy
- Gather regular feedback and work with internal teams to improve the member experience
- Represent Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction
🏷️ Sales & Leasing
- Manage a pipeline of room applications from enquiry through to lease signing
- Host virtual and in-person tours with prospective members
- Confidently handle calls, messages, and follow-ups with potential leads
- Reach KPIs related to room leasing and occupancy
- Deliver an authentic Cohabs experience from first contact to move-in
🛠️ Property
- Manage our internal ticketing system (via the Cohabs CRM and app) to track and follow up on maintenance requests
- Liaise with members and property specialists to resolve issues efficiently and empathetically
- Conduct regular site visits to ensure property standards are met
- Collaborate with development and design teams to build new homes that meet local member needs
- Support the smooth onboarding of new properties into the London portfolio

Preferred Experience

What we’re looking for:

You have strong interpersonal and communication skills – you love working with people!
You are highly organized and detail-oriented, with the ability to juggle tasks across community, sales, and operations.
You are a self-starter who thrives in fast-paced, ever-changing environments.
You are data-driven and comfortable working with feedback metrics (like CSAT, NPS, etc.).
You are comfortable using CRM systems or willing to learn and adapt quickly.
Previous experience in property management, community management, real estate, or customer success is a big plus.
You genuinely believe in the power of community and want to build something meaningful.

Recruitment Process

Ready to take on a role where you’ll make a real impact, one that’s as dynamic as you are? Let’s build something amazing together!

Here’s how to join the fun: First, you’ll have a warm chat with Justin (City Manager), followed by a deep dive with him. If you ace those, you’ll get to show off your skills in a final round with our C-level team and Team Member.

Ready to make your mark?

Let’s do this! 🚀

Additional Information

Contract Type: Full-Time
Location: London
Occasional remote authorized