Descriptif du poste
Members Experience:
Support our community and property management teams located in Paris.
Help source and liaise with local in-house labor for maintenance and cleaning services and local contractors
Be the face of our member community in Paris / Main point of contact for day to day operations for all open houses until scale and local team is built out
Assist with organization around dispatch of members’ monthly breakfast and common groceries
Help with local marketing initiatives including but not limited to: B to B Partnership curation, social media and PR campaigns
Assist with event planning and execution on site with our members
Drive our leasing processes and sales funnel with our Regional Sales and Partnerships
Property management :
The CX Manager Paris will supervise all Property operations (openings, reactive and proactive maintenance duties, cost management).
The CX Manager will have full ownership of its costs to maintain quality, compliance and safety of our open portfolio.
Reporting:
The CX Manager Paris will share responsibility for the local P&L with the other French department managers - this goes for our local operating company and every building ownership entity within the Parisian portfolio.
Weekly and monthly reporting will be done with the City Manager.
KPIs
Physical Occupancy Rate
Market NPS
CSAT