Customer Experience Manager at Cohabs: job opportunity in Luxembourg

Descriptif du poste

What you’ll be doing:

Be the first point of contact with new members and support during the application

process
Organize and participate in events to build community and boost brand awareness
Management of the room occupancy to ensure high occupancy
Ensure an excellent customer experience (NPS, CSAT)
Find and develop new partnerships with service providers
Analyze and relay community feedback to relevant internal stakeholders
Manage the day-to-day incidents logged by our members (structuration and

organization of the tasks to do)
Analyze the incidents and propose solutions to improve the physical product
Analyze, monthly, the property management metrics (incidents, CSAT,

energy consumption...)
Monthly house tour of the properties to check the quality of the products and tools.

Profil recherché

What we’re looking for:

Analytical approach and problem-solving attitude. You can easily understand complex matters and come up with innovative and strong solutions.
Exceptional oral and written communication skills and able to develop engaging

content.
‘People person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
You’re fluent in French & English.
Entrepreneurial mindset, you are a self-starter and eager to deliver the best results.
You come up with great initiatives and you are a driver for continuous improvement.
Any previous experience in customer experience and analytical skills would be a plus!

Process de recrutement

First warm call with Ahmed, followed by interviews with him and Camille. If you ace those, you’ll get to show off your skills in a final round with our C-level team at Cohabs.

Apply now and let’s create stunning spaces together! 🌟

Informations complémentaires

Type de contrat : CDI
Lieu : Luxembourg
Expérience : > 3 ans
Télétravail ponctuel autorisé