Customer Experience Intern at Cohabs: job opportunity in Paris

Descriptif du poste

Customer Experience & Community Management

Build strong relationships with members and act as their main point of contact across all houses, from move-in onboarding to move-out.
Help onboard new members, ensuring they have all the information needed for a smooth and welcoming move-in experience.
Serve as a point of contact for members, addressing questions or concerns during their stay and ensuring a high level of satisfaction.
Coordinate with maintenance and operations teams to proactively solve issues within our properties and ensure they are addressed promptly.
Contribute to creating a welcoming and inclusive atmosphere within the Cohabs community.
Plan, budget, and organize regular community events and initiatives that promote member engagement and strengthen the community spirit.
Track and contribute to CSAT and NPS reporting, helping measure and improve the overall member experience.
Gather regular feedback from members and collaborate with internal teams to continuously improve the Cohabs experience.
Represent the Cohabs culture on the ground, bringing warmth, positivity, and energy to every interaction.
Support the Customer Experience team with general operational and administrative tasks when needed.

Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.
Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
Fluent in French with a good level of English required.
Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously.
A proactive and positive attitude, with a willingness to learn and take on new challenges.
Familiarity with social media platforms and basic marketing concepts.
Previous experience in customer service, community management, or hospitality is a plus, but not required.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Here’s how to join the fun: First, you’ll have a warm chat with the hiring manager, followed by a deep dive with team member.

If you ace those, you’ll get to show off your skills in a final round with the City Manager.

Ready to make your mark? Let’s do this! 🚀